Returns and Refund Policy
Last updated: Draft, replace with your reviewed policy
Placeholder policy, confirm final return windows and conditions before publishing.
Return window
Frames and lenses may be returned within 14 days of delivery if unworn and in original condition.
Prescription lenses
Because prescription lenses are made to order, they can only be returned if there is a manufacturing defect or the lenses do not match the confirmed prescription on your order.
How to request a return
Contact us from the Contact page with your order number.
Refunds
Approved refunds are issued to the original payment method within 5-10 business days.